It is easy to contact telkomsel call center and submit complaints
As one of the subsidiaries managed by state-owned enterprises, the Telkomsel call center is always provided by the management.
In the midst of this coronavirus pandemic, the role of call centres as corporate information centres is crucial. Many telkomsel branches were forced to close in order to prevent the spread of the corona virus in Indonesia.
In addition to providing call center services via interactive telephone communications, Telkomsel also provides a special email to deal with complaints related to service products. In addition, there are also social media accounts that are managed by call center officials who answer all complaints and questions from users. So, now users can easily connect to the call center of the Telkomsel company.
Telkomsel call center features and roles in serving users
As a company engaged in telecommunications networks, Telkomsel really provides various savings packages for the needs of consumers. One of them is the phone package, sms package and internet data quota package. However, there are still many users who do not know the meaning of Telkomsel services.
So tidak wonder if users will contact the call center service and ask you to clarify the package. But in addition, there are several features and roles of call centers provided by Telkomsel. Among them:
- Provision of product information and advertisements by the company
First, the function and role of this Telkomsel call center is to report on the information provided by the company about the product. As a company engaged in telecommunications, Telkomsel always innovates by providing users with the necessary packages.
Thus, the call center is trusted to explain to customers all the information about the product. In addition, the company also needs the role of a call center, especially for advertising campaigns organized by the company.
- Providing solutions to the problems faced by customers
Secondly, this call center service also works in such a way as to notify customers of the solution to the problems they are experiencing. Call centre services also have the right to deal with problems or obstacles faced by consumers.
However, if a problem is reported due to technical or network restrictions. Thus, the call center will forward the report to the appropriate department. You will only receive the notification ticket number from telkomsel call center.
- Record all customer complaints so that they can be used as evaluation materials
Thirdly, each call center official from Telkomsel is obliged to record all complaints, complaints, criticisms and suggestions submitted by customers. Because from consumer complaints and contributions, this is the assessment material related to Telkomsel products.
If the customer does not like the product package from Telkomsel, the company will replace the package. In this way, all records of customer complaints can determine whether the package provided by Telkomsel meets the customer’s wishes or not.
Comparison of Telkomsel call centers compared to other call centers of telecommunications companies
The call center provided by Telkomsel is quite sensitive compared to other competing companies. This is due to two factors. Firstly, consumers never complain about the product package services managed by Telkomsel.
Secondly, call center services are provided for 24 hours with officers who are quite qualified. Thus, all complaints experienced by consumers can be dealt with immediately. Tidak i wonder if the call center from Telkomsel is always the best for users.
In addition, Telkomsel offers several ways to contact the services of a call center for users who want to complain about product problems. It is noted that there are 3 ways that you can use to contact the services of the information center provided by Telkomsel.
You can contact the call center from Telkomsel via interactive telephone communication, send direct messages via social media or access the My Telkomsel application and complain about complaints related to Telkomsel products.
As a rule, all call center services provided by Telkomsel are open for a full 24 hours. So, your complaints can be heard by the company until you contact him. And there is no time limit for contacting this Telkomsel call center service .
Differences in call center services provided by Telkomsel
As one of the subsidiaries of the “red plates”, Telkomsel really wants to be the best telecommunications company in Indonesia. The market segmentation, which began to penetrate millennia, was certainly carefully calculated. Therefore, call center services are divided into 3 methods.
The first method is through an interactive phone line. This service is often used by customers who need a direct solution to the problem. Because the connection through this interactive phone is fast. But sometimes the operator charges a fee for contact with the call center through the telephone line.
The second way is to submit complaints through social media text messages or text messages. The Telkomsel call center is often chosen by representatives of the millennial generation through social networks. Because millennials always use social media to communicate.
However, this method is considered slower in solving problems. Because call center services need more time to respond to complaints or questions you ask.
The third method is through the My Telkomsel program. Using the My Telkomsel service, you can submit complaints or complaints about the packaging of Telkomsel products.
Because the application has a live chat function so that the answers of officials to the complaints submitted are quickly answered. In addition, you can purchase a credit or data package quota directly from the My Telkomsel application. The complaints process will be answered directly by the officials of the Telkomsel call center.
How to contact the call center service from Telkomsel
Contacting the call center service from Telkomsel is not difficult. It’s just up to you to choose the way to contact the Call Center service. If you use the service through an interactive phone line, you can directly call the number 0807-1811-811.
You can contact the number of all Telkomsel customers. For HALO card users, you can contact 133 (free of charge). SimPATI and Together AS users can contact 188 (a toll fee is charged if it is picked up by a call center officer) or 155 (free of charge).
For those of you who plan to contact the call center through social media, you can use your personal account to file a complaint. Find your Telkomsel (Twitter) or Telkomsel (Facebook and Instagram) account. Then send the message using the push notification feature to the telkomsel call center social media. Do not forget, pass on the complaints you have experienced.
And the last method is through the My Telkomsel program. First, download, install and register an account. Then there is the “contact call center or CS” menu. And then tell me what complaints you had. After that, the call center will answer any complaints or questions asked.
As one of the state-owned subsidiaries, Telkomsel certainly provides a call center to serve customer complaints or questions. There are 3 ways you can connect to call center services. So, choose one way to contact the Telkomsel call center and submit complaints or questions about the product.