Contact Kai Call Center for Practical Reimbursements

Have you bought a train ticket but plan to cancel it due to some business? Contact kai call center for a refund and get your money back easily. Using the rail transportation option is currently the best option due to the convenience provided.

In addition to a fairly easy booking mechanism, now customers also get the benefit of a refund option if the trip isn’t done. With these benefits, customers do not feel disadvantaged by barriers that occur when they want to travel by train.

Curious about how effective it is to make a refund for a ticket you’ve booked before? There are several ways users can try it, namely using the official application of KAI or being able to come directly to the station counter directly. Before contacting Kai’s call centre for a refund, it is a good idea to follow these steps.

Placing an Order By Kai Access

Not only for cancellations, this official KAI application can also be used to book travel tickets in practice. Without the need to wait in long lines or spend a long time just booking through the station counter, check out the steps to book tickets using Kai Access below.

First, you need to register first. Select the “count” menu for the process.
Next select the “homepage” menu and specify the type of train you want to use.
The next step is to determine the city of origin and destination for the trip.
Bookers are also required to include the departure date. The app also gives a round-trip ticket option to make it easier for customers. Feeling difficult? Contact Kai Call Center for a refund for more information.
The next step, the booker must fill the number of passengers (maximum 4 people) provided passengers less than three years old are classified as baby category passengers.
After that, decide on the train you want to use complete with class type, departure time, and price to pay.
Furthermore, bookers need to fill in their personal data.
Booker then fills in the seat number and vehicle as desired. Make sure the seat you booked is still empty and not booked by someone else.
The final step is to make a ticket payment. There are several payment options such as using a payment point system, through the LinkAja application, or transferring using ATMs, E-Banking, or M-Banking.
If you find a problem, you can immediately contact the kai call center for a refund or just ask about the purchase procedure.

Cancel ticket using KAI Access

For customers who want to cancel their tickets, they can easily use the official request from KAI. Here are the steps:

The first step, you need to be logged in first to the application. If the user has not yet installed the application, the user can download it on Google Play or the App Store.

Go to the Cancel menu

After the application opens, the next step is to select the “cancel” menu. On the menu, the ticket you have pre-ordered will be displayed, then continue by choosing which ticket to cancel.

Enter the ticket details menu

Before deciding to contact Kai’s call center for a refund, you’d better try the following method. After accessing the cancellation menu, proceed to select the “ticket details page” menu. There you will be allowed to display passenger data. Then select the name you want to cancel along with bank account information as a vehicle to refund the fee.

Confirmation of cancellation

Once the passenger is determined and the bank account is selected, the refund process can be continued by confirming the cancellation. Simply press the “Cancel Ticket” option to follow up on the process. But before ending the above process, you first need to make sure all the data is filled in correctly.

Check history details

The cancellation history needs to be checked in detail before you log out on the application. To check the cancellation history, you only need the “History Details” menu then check the details on the available pages.

Cancellation of tickets by manual method

In addition to the above methods, it is also a good idea for customers to know the steps to cancel tickets that have been purchased through a manual mechanism. Before deciding to contact Kai’s call centre for a refund, there is nothing wrong with seeking the following instructions.

Visit the Train Station

Since this mechanism includes manuals, the ticket owner must go to the nearest railway station. Generally, the station will submit several conditions before making a refund such as the booking code, the identity of the booker, and a photocopy of the identity.

Complete passenger data

After visiting the nearest station, Booker can then find the customer service department. CS will then provide a form which will later be required to be completed by the submitting party.

The application process itself is also carried out on a special cancellation counter. The referring party also needs to complete the data according to the form which contains two copies, namely ticket data and passenger data. Difficulties with the mechanisms proposed? Contact Kai Call Center for a refund if you need more information.

Visit the Counter for Refund

The next step is to apply for a refund at the counter already available. Here the counterparty will provide two refund payment options, namely by bank transfer or given in cash. For both options, the search time is at a maximum of 30×24 hours since you started taking care of the cancellation.

Receiving refunds

The next step is to receive a nominal amount according to the ticket you cancelled earlier. But before visiting the counter, be sure to bring the form previously given by the counter-officer according to the previous process.

You need to know that the nominal amount given by KAI certainly does not reach 100%. If you are curious why this is the case, contact Kai’s call centre for a refund and get information related to it.

Refund via Call Centre

In 2020, PT Kereta Api Indonesia (Persero) provided a utility related to the cancellation and refund of tickets booked by previous users. The process is now in less than three days. But they urged that customers should use an online system for such submissions.

In addition, the refund request must also update the KAI Access request they have. The process of updating the application can be done by charging it on the Play Store or App Store to get the latest version of the application. You can get more complete information by contacting the kai call center for a refund.

The next step is the same as the points described above, namely by registering identification in accordance with the data set out in the previous ticket booking data. The customer then enters the cancellation menu and fills in the account number for the fund transfer process.

Most of the people are now starting to be interested in using PT Kereta Api Indonesia’s services. In addition to the increasing quality of services provided, some updates, especially refunds, are also being made easier. For those of you who need further explanation, contact the kai call center for a refund at 021-121 or email cs@kai.id.